eSIM frequently asked questions

Simkoa is a global travel eSIM marketplace. Buy prepaid mobile data for 200+ countries and activate in minutes with a QR code — no physical SIM card required.

An eSIM (embedded SIM) is a digital SIM built into your phone. You download a data plan by scanning a QR code or entering activation details — no plastic SIM to swap.

Travelers, digital nomads, business trips, and anyone who wants affordable data abroad without expensive roaming fees.

No — guest checkout is available. Create a free account to manage orders, re-download QR codes, top up data, and request support faster.

Visa, Mastercard, PayPal, mobile money, and other methods depending on your region. All checkout is encrypted.

Instant. After payment is confirmed, your eSIM QR code appears on screen and is emailed — usually within seconds.

Yes. Use the traveler’s email at checkout so they receive the QR code directly, or forward the email after purchase.

Most iPhone XS and newer, Samsung Galaxy S20+, Google Pixel 3+, and many other modern devices. See our full compatibility list before buying.

Yes. Carrier-locked phones cannot install a travel eSIM. On iPhone: Settings → General → About → Carrier Lock should show “No SIM restrictions”.

Yes on dual-SIM devices. Keep your home SIM for calls/SMS and use the travel eSIM for mobile data abroad.

Dial *#06# on your phone. If you see an EID number, your device supports eSIM.

Scan the QR code from your order confirmation email or account dashboard. iPhone: Settings → Cellular → Add eSIM. Android: Settings → SIM manager → Add eSIM.

Yes — use manual install with the SM-DP+ address and activation code shown on your order page.

You can install before you travel. Enable the eSIM line and data roaming when you arrive at your destination.

It depends on the plan. Some plans start at installation; others start at first network use. Check your plan details at purchase.

No. The travel eSIM is typically data-only. Your main number stays on your physical SIM.

Yes, for supported plans. Open your order in your Simkoa account and choose Top up if available.

View your order in the dashboard — Sim status shows whether your eSIM is pending, installed, or active.

Confirm data roaming is on, the eSIM line is enabled, and you are in a covered country. Contact support with your order number if issues persist.

You may request cancellation before the eSIM profile is activated. Once installed or activated on a device, cancellation is not possible.

Refunds are available for eligible orders that have not been installed or activated. See our Refund Policy for full details.

Open your order in your account and click Request refund, or contact support with your order number and reason.

Approved refunds are processed within 5–14 business days depending on your payment method.

Email support@simkoa.com or use the Contact page. Include your order number for faster help.

Sign in to your account and open the order, or use Track order with your order ID and email.

Most eSIM profiles can only be installed once. If you need a new device, contact support before reinstalling.