Refund Policy

Last updated: June 28, 2026

Simkoa wants you to have a smooth travel eSIM experience. This policy explains when refunds and cancellations are available.

Eligible for refund

Order paid but eSIM not yet delivered (fulfillment still processing)
eSIM delivered but not installed or activated on any device
Technical failure on our side preventing eSIM delivery
Duplicate charge or billing error

Not eligible for refund

eSIM already installed or activated on a device
QR code scanned or manual activation completed
Plan validity period has started or data has been consumed
Device incompatibility (customer did not verify before purchase)
Issues caused by carrier-locked devices or incorrect user settings
Change of travel plans after activation

How to request a refund

Sign in to your Simkoa account and open the order
Click Request refund and describe the issue
Or email support@simkoa.com with your order number

We review requests within 1–2 business days.

Cancellation before delivery

If your eSIM has not been provisioned yet, you may request cancellation from your order page. Approved cancellations are refunded to your original payment method.

Refund processing time

Approved refunds are initiated within 5 business days. Depending on your bank or payment provider, funds may take an additional 5–14 business days to appear.

Partial refunds

Partial refunds may be offered at our discretion for partially used plans or service interruptions, evaluated case by case.

Contact

Questions: Contact support or email support@simkoa.com