Welcome to Simkoa. We provide digital travel eSIM data plans so you can stay connected abroad without a physical SIM card. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use simkoa.com, our mobile app, and related services.
1. Introduction and general terms
Simkoa (“we”, “us”, “our”) is committed to protecting your privacy. This policy applies to all personal information collected through our website, customer support channels, mobile application, and when you purchase or use our travel eSIM products.
We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be available on this page.
2. What information do we collect?
We collect only the information needed to deliver our services, support your account, and improve your experience.
Personally identifiable information
- Account information: name, email address, and password (stored using industry-standard hashing) when you create an account.
- Purchase details: plans purchased, destination country, payment method, transaction references, and billing-related information needed to complete your order.
- eSIM & device data: ICCID, activation codes, QR delivery details, and usage-related identifiers required to provision and support your eSIM.
- Support communications: messages, attachments, and contact details you provide when reaching out to our support team.
Non-personally identifiable information
- Usage data: pages visited, features used, time on site, and referral sources to help us improve our website and app.
- Technical data: IP address, browser type, operating system, device type, and language preferences.
Sensitive personal data
We do not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or sexual orientation. If such information is ever required, we will obtain your explicit consent and use it only for the stated purpose.
3. Cookies, pixels, and local storage
We use cookies and similar technologies to operate our website and improve your experience.
- Essential cookies: required for login sessions, shopping cart/checkout, and security. These cannot be disabled without affecting core functionality.
- Performance cookies: help us understand how visitors use our site (e.g. which pages are most visited) in aggregated, anonymous form.
- Functionality cookies: remember preferences such as language or region.
- Analytics cookies: if enabled in our site settings, we may use tools such as Google Analytics to measure traffic and improve our services.
Most browsers allow you to control cookies through their settings. Disabling certain cookies may limit some features of our website.
4. What we do with the information we collect
We use your information to:
- Process orders and deliver eSIM profiles to your account or email
- Manage your account, orders, top-ups, and support requests
- Send transactional messages such as order confirmations, installation instructions, and security alerts
- Prevent fraud, abuse, and unauthorized access
- Improve our website, app, pricing, and customer experience
- Comply with legal, tax, and regulatory obligations
- Send marketing communications only where you have opted in (you may unsubscribe at any time)
We do not sell your personal information.
5. Disclosure and sharing
We may share your information only as described below:
- Service providers: payment processors, email delivery, hosting, and mobile network partners who help us provision your eSIM. These parties may use your data only to perform services on our behalf.
- Legal requirements: when required by law, court order, or to protect the rights, safety, and security of Simkoa, our users, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you where required by law.
6. Data retention
We retain personal information only as long as necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, and legal or accounting requirements. When data is no longer needed, we delete or anonymize it in accordance with our retention practices.
You may request account deletion by contacting us. Some records (such as completed transaction logs) may be retained where required by law.
7. Security and encryption
We use industry-standard safeguards to protect your information, including:
- HTTPS encryption for data transmitted between your browser and our servers
- Secure password hashing and access controls for account data
- Encrypted payment processing through trusted third-party payment providers
- Monitoring and incident response procedures for potential security events
No method of transmission or storage is 100% secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access to your account.
8. Your choices and rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your account or certain data
- Object to or restrict certain processing activities
- Export your data in a portable format where applicable
- Opt out of marketing emails at any time
To exercise these rights, contact us at support@simkoa.com. We may need to verify your identity before processing certain requests.
9. International usage
Our services are available worldwide. Your information may be processed and stored in countries other than your own, including where our hosting providers and network partners operate. By using Simkoa, you consent to the transfer of your information across borders, subject to appropriate safeguards where required by law.
10. Children’s policy
Our services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.
11. Changes to this policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email (where we have your address) or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
12. Contact us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@simkoa.com
- Website: Contact support